Trouble shooting tips

Logged in via a link in your email, but it hasn't logged you in? Try refreshing your screen a few times. Sometimes a cookie gets "stuck", and refreshing it clears out the blockage.

Logged in via a link in your email, but find yourself seeing something unexpected? Try putting the URL of the publication in the URL navigation banner. You will often be logged in.

Logged in on one page, but not on the next? Check your third party cookie and cross-site tracking settings. See the instructions below in the section called "How do I allow third party cookies and cross-site tracking".

Still stuck, or not sure what to do? Contact us on support@axate.com and we'll sort it for you as quickly as possible.

Why does Axate use third party cookies?

Axate doesn’t use third party cookies – Axate IS a third party cookie. In order for Axate to work on Axate-enabled publisher websites, it needs to place a cookie. Those cookies are treated by your browser as being a third party cookie.

What cookies does Axate place?

We place two cookies:

Agate_userThis cookie tracks which pages you access on an Axate-enabled website, and what amounts have been debited from your Axate wallet, to make sure that you are correctly charged.

_mixpanelThese cookies are used to collect information about how visitors use the Axate service. We use the information to compile reports and to help us improve the service. The cookies collect information in an anonymous form, including the number of users who see the Axate service, when and how users register with Axate, and the pages they visited.

[#### Can I use Axate without third party cookies?] Unfortunately you can’t. If your browser is set to exclude all third party cookies, it will not allow you to log in to or use Axate.

How do I allow third party cookies and cross site tracking?

Here is how to change your third party cookie settings on various browsers.

Chrome:

In the Chrome navigation at the top of your page, click on the Chrome menu (the one at the top left, which is in bold type). Click the second option from the top, which is "Preferences".

Now click on “Security and Privacy”

Click on “Cookies and other site data”

Select “Allow all cookies”

Safari:

Go to Safari > Preferences Click on the “Privacy” menu –it’s the hand icon. Make sure that the boxes for “website tracking” and “block all cookies” are UNCHECKED Firefox:

Go to Firefox > Preferences > Privacy & Security Under the heading “Privacy and Security”, select “Standard”. Some versions of Firefox have an "enhanced protection" setting that will block Axate. You can access it via the shield icon that is just to the left of the URL, at the top of your screen. Click the shield to open the settings. Turn "enhanced protection" to "off" to allow Axate to function.

Internet Explorer 8:

click Tools > InternetOptions > Privacy > Advanced. Check the tick box “Accept Third-party Cookies” and click OK. Opera:

Click Opera >Settings > Privacy & security link. Make sure that the “block third party cookies and site data” is unchecked Android Chrome:

Click the three breadcrumbs at the top right of the screen, select Settings > Site Settings > Cookies Turn “Cookies” to “on” Tick “allow third party cookies”. Iphone / iPad Safari:

Go to the settings app – its grey and looks like cogs within cogs Find “Safari” on the menu Scroll down to “privacy”. Make sure the cross-site tracking and block third party cookies settings are both GREY not GREEN.